We find it important to have more of a straightforward approach in providing products that fit the needs of people who find it difficult to remember such a diet. Also this is to help people in search for better food options with lower sodium and sugars. The services provided may encourage customers to adhere to the difficult renal diet and therefore subsequently resulting in better labs. Futhermore, this grocery store may help transition a customer who is adjusting to life on dialysis keep them encouraged.

It's highly recommended to order frozen items such as meats and "no prep" meals from Monday through Wednesday so your product can can be delivered by the end of the week. Please expect longer delivery dates if such products are ordered on Thursday or Friday due to limited weekend delivery options.

Your experience is important to us so if we can make it right, we will. As an online market, we rely on shipping to to service our members and due to the commitment to reducing our carbon footprint, we do not except returns of any items one it ships. However, if you are unhappy with the quality of a particular item, please notify us via chat within 5 days of receiving your order and we will do our best to remedy the issue. It would be even more helpful if you send a picture of the product included with your email to better understand your situation.

Sales are finalized and processed in a couple of ways. If the customer buys from The Kidney Bean Market directly, the sales are through Shopify and the order is processed. The customer should receive an order confirmation email.

The Kidney bean Market is also a particiapnt in an affiliated program with WioFoods and that sales process is a tad bit different. Please read below.

Returns:

If you are unsatisfied with the quality of your product, you may return the unused portion within 15 days from the date that the product was originally shipped and billed to you for a refund according to the following terms. NO returns will be accepted if you as a customer forgot to update or cancel your autoship or subscription account.

Photographs of damaged products MUST be provided to WiO in order to qualify for a refund, exchange or when making a claim through WiO SMART Package Protection.

Returns will be reviewed by the WiO fulfillment department on a case-by-case basis. WiO still maintains the right to deny any return request submitted for any reason. In the event that WiO approves your return, you will receive a credit or a refund depending on the circumstances of the return.

To return a product for an exchange or refund you will need to obtain a Return Merchandise Authorization (RMA) number by contacting the billing department at customerservice@wiodiet.com.

An RMA number can ONLY be obtained by contacting the billing department at customerservice@wiodiet.com.

Please allow up to 2 business days for our team to respond.

If you have already placed an order, respond to the order confirmation email since this email already has lots of reference info in it. Just need to check on an order status? Try here: Order Status